CV

If you’re here, I’d imagine it’s on purpose.

Professional Experience

Many Hats, Papertrail. February 2016 - Current As the senior Customer Success human at Papertrail, many things land on my plate. Making sure users are not only happy but successful in their endeavors with Papertrail is paramount. Marketing. Development. Support. Billing. It’s all relevant.

Senior Technical Support Lead, Zephyr. April 2015 - February 2016 Systems and Infrastructure Engineering and Deployment Lead, Microsoft. February 2014 - April 2015 Systems & Operations Engineer, Microsoft. April 2012 – September 2013

Past-industry positions

Audio-Visual Engineer, Microsoft. January 2012 – April 2012 Videoconference & Desktop Support Technician, Google. June 2011 – December 2011

Code

The vast majority of what I create can be found on [GitHub](//github.com/johlym).

Side Projects (current and former)

Weekly Wine A formerly weekly newsletter with tasty wine picks, every Thursday evening. `on ice`

The Minimalist A formerly weekly newsletter with links to the freshest clean-looking tech, spaces, furniture, and more for distinguished minimalist. `in transition`

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